Refund policy
🔥 Hot Hens Return & Refund Policy
We want you to love your gear — because when you feel good, you work better. If something isn’t right, we’ll make it right.
Before Your Order Ships
You can cancel your order for a full refund any time before it ships. Once a shipping label is created or tracking is issued, the order is considered shipped.
After Your Order Ships
If you’d like to return your item after it’s been shipped, we’ll gladly process a refund minus the flat-rate shipping cost.
Refunds are issued once the product is returned in its original condition.
Eligibility for Returns
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Returns are accepted within 30 days of receiving your order.
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Items must be unworn, unwashed, and in original condition with all tags attached.
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Proof of purchase (order number or receipt) is required.
How to Start a Return
Email hothensworkwear@gmail.com with your order number, the item(s) you’d like to return, and the reason.
We’ll guide you through the process and provide the return shipping details.
Refunds
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Once your return is received and inspected, we’ll issue a refund to your original payment method, minus the flat-rate shipping fee if applicable.
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Please allow 5–10 business days for the refund to appear, depending on your payment provider.
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Original shipping fees are non-refundable once an order has shipped.
Exchanges
Need a different size or pattern? Just let us know in your return email — we’ll arrange an exchange if stock allows.
Custom or Bulk Orders
Custom, team, or bulk orders are final sale, unless an item arrives damaged or defective.
Defects or Issues
We stand by our craft. If your item arrives damaged or with a defect, contact us within 7 days of delivery with photos, and we’ll replace or refund your order right away.